Contact Us
We are committed to providing a supportive and efficient customer service experience for all our players. Below, you will find the various ways to contact us should you have any questions or concerns.
Live Chat Support
Our live chat support is available 24/7 and can be accessed through your account dashboard in the top right corner of every page. Our trained support agents are ready to assist with a wide range of topics, from technical issues to responsible gaming queries.
Email Support
If you prefer to contact us via email or have a question that requires more detailed response, please use our dedicated email address: [email protected]. We aim to respond to all emails within 24 hours, Monday through Friday.
Help-Centre Access
Our comprehensive help centre is available 24/7 and can be accessed directly from the website. The Help Centre contains a vast library of guides, tutorials, and FAQs that cover topics such as account management, game rules, and responsible gaming practices.
Responsible Gaming Assistance
We take the well-being of our players very seriously and are committed to providing support for those who may be experiencing issues related to problem gambling. If you or someone you know is struggling with responsible gaming, please do not hesitate to contact us through any of the above channels, or visit our dedicated Responsible Gaming page.
Technical Support
Our technical support team is available 24/7 and can assist with a wide range of technical issues, from login problems to software compatibility. If your issue requires immediate attention, you may also reach out to our dedicated Technical Support email.
Complaint or Dispute Guidance
In the unlikely event that we are unable to resolve a complaint or dispute with your satisfaction, please contact us through any of the above channels. We will do our best to provide a resolution in accordance with our Terms and Conditions.
Communication Response Expectations
We strive to respond to all messages within 24 hours, Monday through Friday, from 9:00 AM EST – 5:00 PM EST. Please note that response times may vary during periods of high traffic or technical issues.
